Complaints Procedure
We are committed to providing a high standard of care. If something has gone wrong or you are unhappy with any aspect of our service, we want to hear about it so that we can put it right and learn from it.
How to Make a Complaint
You can raise a concern or make a complaint by contacting:
Office 12, The Health Hub, Sapphire Road,
Bishops Cleeve, GL52 7AH
You can complain in person, by telephone, by email, or in writing. You do not need to put your complaint in writing — if you tell us verbally, we will make a written record and provide you with a copy.
You are welcome to ask someone to complain on your behalf, such as a family member, friend, or advocate.
What Happens Next
Our written response will explain what we found, whether we think something went wrong, what we are doing about it, and what to do if you remain dissatisfied. If we need more time to investigate, we will let you know before the 20-day deadline and give you a revised date.
If You Are Not Satisfied
If you remain unhappy after receiving our response, you can take your complaint to the following independent organisations:
Our Commitment
Making a complaint will not affect the care you receive from us. We treat all complaints confidentially and use them as an opportunity to improve our service.